Refund & Cancellation Policy

Premium is a recurring subscription billed monthly at the price shown at checkout. By subscribing, you authorize us and our payment provider to charge your payment method at the start of each billing period until you cancel. Applicable taxes are calculated and shown at checkout.

A free tier is available and does not require payment. You can use the Service on the free tier without subscribing to Premium.

You can cancel Premium at any time from your account settings or the customer portal. When you cancel, your subscription remains active until the end of the current billing period, and you will not be charged again after that. To avoid being charged for the next period, cancel at least 48 hours before your renewal date.

Subscription charges are generally non-refundable, and we do not provide refunds or credits for partial billing periods, unused time, or features you did not use. After cancelling, you keep access to Premium for the remainder of the period you already paid for.

We may grant a refund at our discretion, or where a refund is required by applicable law or by our payment provider’s buyer terms (for example, in cases of duplicate or erroneous charges).

To request a refund or raise a billing question, contact us at support@newzly.app with your account email and the charge in question. Approved refunds are issued to your original payment method by our payment provider; the time to appear on your statement depends on your bank or card issuer.

Where you have non-waivable consumer rights under the law that applies to you, nothing in this policy limits them. If you are entitled to a statutory cooling-off or withdrawal period, you agree that by starting your Premium subscription and gaining immediate access to the digital service, you request that we begin performance right away and acknowledge that you may lose any such withdrawal right once access begins.

We may change Premium pricing or what is included in it from time to time. Any change applies on a going-forward basis to your next billing period after we give you reasonable notice, and it does not affect periods you have already paid for. If you do not agree to a change, you can cancel before it takes effect.

If you have a billing concern, please contact us first at support@newzly.app so we can help — most issues are resolved quickly. Initiating a chargeback or payment dispute for a charge that is valid under this policy may result in suspension or termination of your account, and we may present these Terms and your usage records in response to the dispute.

We may update this policy from time to time. For material changes we will provide reasonable notice, such as by email or an in-app notice. The version in effect at the time of your purchase applies to that purchase.